— When Your Schedule Changes —
We understand that schedules change. To help our technicians plan their routes and keep service available for other customers in the area, we ask that all cancellations follow the guidelines below. These terms apply to every service appointment booked through Grand River.
We require at least three (3) business hours' notice before the start of your appointment to cancel without a fee. Same-day appointments cannot be cancelled — once a same-day appointment is confirmed, the booking is locked in and the technician is already being dispatched.
A service call can only be cancelled by speaking directly with a live agent. When your cancellation is confirmed, the agent will provide you with a cancellation code over the phone for your records. Please keep this code in case any questions arise about the cancellation later.
If you reach our line outside of business hours, please do not leave a voicemail. Voicemails are not monitored in real time, and a message left after hours will not count as a valid cancellation request. Please wait until business hours and speak directly with one of our agents.
Failure to comply with this cancellation policy will result in a reduced service call fee of $125 CAD plus applicable tax. Payment is due within 24 hours of the original appointment time. This fee covers technician dispatch, scheduling, and the time slot reserved for your service.
Same-day appointments available
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