— Membership Plan Agreement —
By enrolling in our Membership Plan or using our services, you agree to the terms set out below. These terms govern the relationship between you and Grand River. We may modify these terms from time to time, with at least thirty (30) days advance notice prior to your Anniversary Date. Please read carefully before enrolling.
Your Membership Plan coverage begins ten (10) days after enrollment (your "Coverage Date") and remains in effect for an initial period of one year. The Plan auto-renews each year on the anniversary of your Coverage Date unless either you or Grand River provides written notice of non-renewal before that date. Either party may cancel the Plan at any time. If you move within our service area, your Plan may be transferred to the new residence with at least 30 days advance notice; if you move outside our service area, the Plan must be cancelled and any remaining installments will be billed.
The Plan may be paid as a lump sum or in installments at intervals described in your welcome or renewal letter. Applicable taxes (including HST) are added when billed. Amounts are billed in advance of the period to which they apply. Overdue amounts are subject to a late charge of 1.5% per month (18% per year, effective rate 19.56%). If you cancel within ten (10) days and no service was performed, we will issue a full refund of any payments made. If service was performed within that period, you will be billed only for the cost of the service rendered. If your Plan was paid by lump sum and we cancel, our liability is limited to a pro-rata refund.
We will diagnose and repair appliances that are located within the permanent foundation of your residence, properly installed and in working order on the Coverage Date, safely accessible to the technician, and in a safe and sanitary environment. The Plan does not cover appliances used for commercial purposes; damage caused by abuse, tampering, alterations by non-authorized parties, accidental or deliberate damage; acts of God (fire, flood, lightning, storm, earthquake); pre-existing defects; lack of reasonable maintenance; or appliances that are not readily accessible — for example, those located in crawl spaces or attics.
Grand River endeavors to resolve issues on the first service visit but cannot guarantee it. Our sole liability is to correct the covered problem or provide a replacement part. We are not liable for indirect, consequential, or economic damages, or for defects covered under a manufacturer's recall or in-home warranty. If a replacement part is no longer available or cannot be obtained at a commercially reasonable cost, either party may terminate the Plan. These terms are governed by the laws of Ontario and applicable federal laws of Canada, and constitute the entire agreement between you and Grand River. We are not responsible for failing to perform our obligations if prevented by events or circumstances beyond our control.
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